Workshop Structure & Format

The program is delivered through two highly interactive facilitated sessions (per day), supported by curated multimedia content and structured reflection.

Session 1 – Reflective Discussion (1.5 hours)

Participants collectively analyse a real accident case using a guided discussion framework:

• Explore: What happened and why
• Explain: Observations, assumptions, and decision dynamics
• Elaborate & Extend: Connections to participants’ own experience and contexts

This session focuses on critical thinking, reflection, and sense-making.

Session 2 – Role Play Simulation (1.5 hours)

Participants step into the roles of key decision-makers involved in a major incident:

• Multimedia inputs (documentary footage, reports, transcripts)
• Structured “screenplay” and role briefs provided
• Participants act out the scenario in real time
• Facilitated debrief focusing on behaviours, decisions, uncertainty, and trade-offs

This session builds decision confidence, communication skills, and professional courage.

Facilitator

Susan Jaques

Susan Jaques is a highly experienced facilitator specialising in professional learning for engineers and technical professionals. She was involved in the development of this program through the FFCRC Case-Based Learning Framework research, and has extensive experience delivering facilitated learning in safety-critical industries.

Program pedigree includes:

• Development grounded in FFCRC Research Project RP2.3
• Alignment with best-practice adult learning and professional capability development
• Designed specifically for experienced working professionals
• Acknowledgement of contributions from leading industry and research figures involved in the original framework

Susan Jaques is an industry leader in high-pressure pipelines, specialising in pipeline risk management, quality management, and competency development. Originally from Calgary, Canada, she obtained her civil engineering degree from the University of Alberta in 1993 and moved to Brisbane in 1997 for a pipeline project. With a background in industrial infrastructure projects, particularly cross-country high-pressure pipeline projects, she advises industry leaders and young professionals on technical skills in the management of risk, quality, competence, and knowledge.

Susan provides services in facilitation for risk workshops and other collaborative discussions such as lessons learnt and continuous improvement. She also guides people and organisations towards minimal effective quality documentation, and she helps people, teams and companies demonstrate their skills through a philosophy of “credibility beyond credentials”: once you have a qualification, the learning is just beginning.

Susan’ flagship training course “Pipeline Pathways” is a 6-session online introductory overview of the Australian Standard for high-pressure pipelines. Susan is the chair of Standards Australia technical committee that manages and sets the direction of the suite of standards for high pressure pipeline design, construction, testing and operation.

What’s Included

Participants receive access to a comprehensive set of learning materials, including:

• Session introduction slide decks
• Capability development handouts
• Case study summaries and reflection questions